![]() Tripadvisor reviews that appear on the Viator site are subject to the same checks and moderation processes as set out above. After publication, our team checks each review reported to it as not meeting our publication criteria. All you need to do is click on the link provided in the email. In some cases, we will also send you an email asking you to validate your review before it is published. When the system detects a problem with a review, it may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists who work 24/7 to maintain the quality of the reviews on our site. If the system detects something that contradicts our publication criteria, the review is not published. ![]() Before publication, each review goes through an automated tracking system, which collects information for each of the following criteria: who, what, how, and when. You can only submit a review or rating of an experience to Viator if you were the person who made the booking through Viator. Then when we got back late and had to run to get on the cruise, the leader of the excursion grabbed my husband and wanted to know if we were going to tip him. ![]() Limited food and drink that was not good. ![]() We were late getting started and late getting back. Never again will I use viator.!!!!!!!! We were told we had to do things we didn't want to do. We made it back with 15 minutes left before the all aboard. They didn't drop us off near the port, so we had to run 4 blocks to get back to the cruise ship. Then we got back in the car and had to drive over an hour to get back to the port. The other couple wanted to try other foods and they were told they had to pay extra for those. I don't drink beer! The pontoon ride was only 1 hour long then we went to a restaurant and was told we could have 4 tacos and a drink. The driver stopped 1 time at a store on the side of the road and told us to go inside and get a beer. It took several hours to drive to the ruins, visit, then get to the pontoon boat. Didn't want to do the ruins but the driver took us anyway and said we could stay in the car until the other couple was done. We got there on time but had to wait for another couple, who signed up for the ruins. We signed up for a pontoon ride with food and drink. This was so unnecessary especially for the amount of money this cost! Nada! This isn’t the first time that I’ve booked via Viator, but because of this, I will be more hesitant to book excursions through them. She didn’t even apologize at all for what happened. And the worst part of it all is the guide wasn’t forthcoming and didn’t communicate this stuff until we asked what was the hold up. ![]() We literally spend most of our time driving to and from the cruise port (3 hrs) and waiting an additional 2.5 hours because the boat got pulled over by authorities somewhere and because they didn’t have certain permits, they got a ticket and had to get said permits in order to start our excursion (which was only 1 hour long). So if you’re not a beer drinker, you had bottled water or homemade juices in recycled water bottles. We had to cut our swimming time short, eat on the boat and not at the designated lunch stop, and there were no tequila drinks at all! No other alcoholic beverages other than beer. We were robbed 2.5 hours of our excursion, only got to see 1 out of the 7 color lagoons. ![]()
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